Site Security and Privacy


We use industry leading security to protect your personal data. Our Secure Server operates on all pages and protects any personal information or credit card details which you enter, as you can see by the Green Lock symbol in place at the top of the page.

Our secure server uses 256-bit encryption via Secure Sockets Layer (SSL) Technology to keep your information and card details securely encrypted as they pass across the internet between your computer (or smartphone) and our website. Please note that we do not see or store your credit card details, as these are passed directly to the secure banking gateway as part of the checkout process.

You can also pay with Paypal, or select the "Cheque/Bank Transfer" or "Telephone Payment" options during the checkout process. These allow you to order online and then ring the store at your convenience with your credit card details, or to send us a cheque or make a direct bank deposit to pay for your order. Once we receive payment we will then send your order to you. Our banking details will be provided to you in the order confirmation email if you wish to make a direct transfer from your bank to ours.


In order to use our site we may need to collect Contact & Payment information from you. Contact information might include your name, email address, telephone number and delivery address. Payment information could include your credit card details. Any email correspondence may also be stored.

We use contact and payment information collected from you in order to provide you with our products or services. For example we might need to provide your address to a courier company for delivery. If we have trouble processing an order, we will use this information to contact you.

We may also use contact information for marketing purposes to offer you products or services in the future which may be of interest to you. You can choose not to receive any promotional emails by contacting us at, or by selecting the appropriate option when you enter your email details during the checkout process.

We may use cookies if your browser allows us to do so. If you reject or disable cookies, you may still use our site, but your ability to use some areas of our site may be limited. A cookie is a small file which is stored on your computer to help us to provide you with a better shopping experience, for example to make it easier for you to navigate our site, or to pre-load your stored address details into an order form. Cookies and code snippets may also enable us to see for example whether a customer arrived at our site through clicking on a particular advertisement, or from a certain application. We may use Google Analytics or other similar code for this purpose.

Storage of Collected Information

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security you can contact us or just buy offline via the following methods:


Phone: Melbourne (03) 9005 2020 (or Line 2/Fax (03) 9885 2505).

(In Tasmania please call the Launceston Store on: (03) 6334 4170).