How we work: COVID-19
Information for Victoria & Every Battery 


In line with Victorian Government directive, from Friday 28th May 2021, Our metro stores will open for Contact-free Click & Collect only.

All team and customers are required to wear face coverings, and check in by QR code is mandatory when visiting our locations. Our team are ready to help with our alternative local registry if you are unable to check in with the Service Victoria app.

Victorian Government requirements

UPON ENTRY
PLEASE SIGN IN

Victorian Government requirements mean we need to record who is visiting
our business at all times to help with quick contact tracing in the event of
coronavirus (COVID-19) exposure.

How to check-in

  1. Open your camera app, then hold your phone over the QR code.
  2. Tap the link that pops up.
  3. Enter your details and tap ‘Check-in to this location’.

Download the Service Victoria app below:

Every Battery is committed to the health of our customers, community and team members and is central to our thinking during these uncertain times. Whilst our retail showrooms are closed to the public, we remain open through facilitating Click & Collect and Home Delivery. We will continue to offer battery installation services by appointment, where our teams can ensure all precautions and measures are taken to help reduce the spread of COVID-19.

We are continuing to take a range of precautionary measures across our stores. We are also adhering to the advice and recommendations of the Australian Government, all State and Territory Governments, local health authorities and the World Health Organisation, and will continue to actively review and respond as necessary.

We have already taken a range of precautionary measures across our stores including:

  • Increasing our cleaning and hygiene controls.
  • Preparing our teams to respond quickly to any emerging situation to best ensure the health and safety of everyone involved.
  • Asking any team members displaying cold and flu-like symptoms to stay home and self-isolate. Anyone who is feeling unwell is being sent home immediately.
  • Social Distancing – to protect yourself and our team, please respect social distancing rules and consider others whilst having a battery fitted or collecting from our stores.
  • Cashless Payments – Every Battery has multiple contactless payment methods to use on checkout, ask our teams for more information, or checkout online to pickup in store!

Yes, by choosing your pickup location on checkout, we will endeavor to have your order ready as swiftly as possible and you will still be able to Click & Collect your order.

Please note, not all items are available for immediate Click & Collect, please contact your local store for detailed stock availability.

Yes, Home Delivery is still available and is our preferred method of order fulfillment to keep you safe.

Free Delivery is available on most items and will be calculated on checkout unless otherwise stated.

No, you will not be required to sign for your delivery.

Couriers will knock on the door as usual and step back two metres (or as far back as safe). They will wait for someone to come to the door and greet them as usual. They will then ask for the recipient’s name (to record proof for delivery) and leave the parcel on the ground at their feet.

If no one comes to the door and there is no authority to leave in a safe place, the courier will follow the standard process which is to leave a card with details of the delivery and return the parcel to the depot.

Yes, all tracking information is emailed to you once your consignment created, or the consignment progresses through our courier network.

Orders with tracking services as Local Courier, can be tracked by contacting your local store, or our Warehouse on 03 8813 0334.

Yes, Every Battery will continue to offer installation services to test and install your battery if required.

For further information and availability please contact your local store.