Your 100% Satisfaction Guarantee
30 Day Money-back "No Quibble" Guarantee.
We want you to be completely satisfied, so if the item is unsuitable for any reason then we provide a 30 day money back guarantee.
Just let us know by email whether you prefer a replacement or a refund and then post the item back to us in original condition within 30 days of ordering it. Please include your order number and contact details.
The manufacturers warranty is available on all products. We also provide our own warranty on all consumer batteries such as mobile phone and camera batteries - hence if your battery fails due to a manufacturing defect within the guarantee period we will replace it free of charge.
Please keep the confimation email with your order number on it and contact us by email should you need to make a claim. We may need to inspect the battery to confirm eligibility.
Note this excludes "fair wear and tear", and if the battery is rechargeable then it must not have been over-charged or over-discharged. This applies especially to car batteries, which may be permanently damaged if over-discharged.
Note the original battery in some new smart-phones are now wearing out inside 1 year (depending on use), and hence some replacement batteries may also last less than 1 year due to the extreme demands of these devices on their batteries.
Warranties do not cover abuse - e.g. exposing the battery to extremes of heat, immersion in liquid (e.g. dropping the phone in the toilet!) etc.
Finally these are private use warranties, use in Commercial vehicles is generally excluded (e.g. TAXI starting batteries).
Please feel free to contact us with any questions: firstname.lastname@example.org or 1300 123 228.