Warranty and Returns
30 Day Money-back "No Quibble" Guarantee.
We want you to be completely satisfied, so if the battery is unsuitable for any reason, for example it turns out that your device was faulty & a new battery doesn't help, then we provide a 30 day money back guarantee. Just let us know by email whether you prefer a replacement or a refund and then post the battery back to us in original condition within 30 days of ordering it. Please include your order number (from the confirmation email you received when you purchased it) with the battery.
We will contact you to arrange a refund of the cost of the battery onto your credit card as we do not store your credit card details, so please ensure that the contact details you provided when ordering are up to date or provide us with new ones if necessary. If you have paid by Paypal we will refund your Paypal account. If you paid by Cheque or Bank Transfer we will refund directly to your bank account.
The manufacturers warranty is available on all products. We also provide our own warranty for the first 12 months on batteries including mobile phone and camera batteries - hence if your battery should fail due to a manufacturing defect within 12 months from purchase then we will replace it free of charge.
Please keep the confimation email with your order number on it and contact us by email should you need to make a claim. We may need to inspect the battery to confirm eligibility.
These warranties do not cover abuse - e.g. exposing the battery to extremes of heat, getting the battery immersed in liquid (e.g. dropping the phone in the toilet - it happens!), chronically undercharging or overcharging the battery (e.g. leaving the battery flat for weeks).
Use in Commercial vehicles is generally excluded unless specified, as are all TAXI starting batteries - these batteries have a shorter warranty period.
We may test returned batteries to ascertain the mode of failure or remaining capacity as appropriate.
Please feel free to contact us with any questions. Our contact details are:
Email: firstname.lastname@example.org or Call 1300 123 228.